Terms and Conditions

Who Can Use Our Services

Our platform is open only to individuals who have reached the legal age for gambling in their country of residence and who are not prohibited from participating under any applicable laws. You must be at least eighteen years old. Residents of jurisdictions where online gambling is illegal are not permitted to register or play. It is your sole responsibility to ensure that using our site complies with the laws in your location.

Account Registration and Verification

When opening an account you must supply accurate, complete and up-to-date information. We reserve the right to request additional documentation at any stage to verify your identity, age and place of residence. Failure to provide requested information may result in the suspension or closure of your account. Only one account per person, household, IP address or shared device is allowed. Duplicate accounts will be closed and any winnings may be forfeited.

Security and Account Responsibility

You are responsible for keeping your username, password and any other security details confidential. Any activity carried out under your account will be regarded as having been performed by you. If you suspect that your account has been compromised you must notify us immediately. We are not liable for any losses that occur because you have failed to keep your login information secure.

Deposits, Withdrawals and Financial Transactions

All financial transactions must be made through the payment methods displayed on the site. Deposits are usually credited instantly, while withdrawals are subject to internal checks and regulatory requirements. Before any withdrawal can be processed we may require you to verify your identity. Funds must be withdrawn using the same method used to deposit where possible. We do not charge fees for standard transactions, although payment providers may apply their own charges.

Bonuses and Promotional Offers

From time to time we make bonus offers available. Each promotion has its own set of rules regarding eligibility, wagering requirements and maximum withdrawal limits. Unless stated otherwise, all bonus funds must be wagered a certain number of times before any winnings can be withdrawn. We reserve the right to withdraw or amend any promotional offer at any time. Abuse of bonus offers or the use of multiple accounts to claim bonuses will result in the closure of accounts and forfeiture of winnings.

Game Rules and Fair Play

Each game available on the site has its own rules which form part of these terms. You agree to familiarise yourself with the rules before playing. All games use certified random number generators to ensure fairness. We prohibit the use of any automated software, bots, or techniques designed to provide an unfair advantage. Any attempt to manipulate the system or collude with other players will lead to immediate account closure.

Prohibited Activities

You must not use our services for any unlawful purpose. This includes, but is not limited to, fraud, money laundering, collusion, or any form of cheating. We cooperate fully with law enforcement and regulatory authorities and may share account information where we are legally required to do so. Suspicious activity may result in funds being frozen pending investigation.

Responsible Gambling

We are committed to promoting responsible gambling. Tools such as deposit limits, loss limits, session reminders and self-exclusion are available on request. If you feel you are losing control of your gambling, we encourage you to use these facilities or contact one of the recognised support organisations listed on our responsible-gaming page.

Limitation of Liability

To the fullest extent permitted by law, we accept no liability for any direct or indirect loss arising from your use of the website, technical faults, or errors in transmission. Our total liability shall never exceed the amount you have paid into your account in the preceding six months. We do not exclude liability for death or personal injury caused by our negligence.

Changes to These Terms

We may update or amend these terms at any time. The revised version will be published on this page with the date of the last update clearly shown. Your continued use of the site after any changes constitutes acceptance of the new terms. We recommend that you check this page regularly.

Termination and Account Closure

Either party may end this agreement at any time. We reserve the right to close or suspend accounts without notice if these terms are breached or if we believe continued operation would be detrimental to the integrity of our platform. Upon closure any remaining balance will be returned to you, subject to verification and regulatory holds.

These Terms and Conditions were last updated in 2025 and represent the full agreement between you and Crownz Casino regarding your use of our services.