Privacy Policy

Information We Collect

When you engage with our platform, we collect information that enables us to deliver a secure and personalised gaming experience. This includes details provided during account registration such as your full name, date of birth, email address, residential address and telephone number. We also gather verification documentation required to comply with legal and regulatory obligations, along with transaction records and details of your activity on the site.

In addition to information you actively supply, our systems automatically collect technical data including your IP address, browser type and version, device identifiers, pages visited and the times and dates of your access. This helps us maintain the smooth operation of the website and understand how users interact with our services.

How We Use Your Information

The data we hold is used to create and manage your account, process deposits and withdrawals, verify your identity and age, and prevent fraudulent activity. It also allows us to tailor the gaming environment to your preferences, provide customer support when needed, and send important service communications.

Where you have given clear consent, we may use your contact details to inform you about promotions, bonuses and new features that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected service providers who assist in the operation of our platform. These include payment processors, identity verification agencies, licensing authorities and professional advisers who are all bound by strict confidentiality obligations.

Disclosure may also occur where required by law, court order or regulatory request, or to protect the rights, property and safety of Crownz Casino, our users and the public.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to enhance functionality, remember your preferences, analyse site performance and deliver relevant content. Some cookies are essential for the platform to operate correctly, while others help us understand user behaviour and improve the overall experience.

You retain control over non-essential cookies through your browser settings or our cookie management tool. Detailed information about the specific cookies we use is available in our dedicated cookie notice.

Data Security

We maintain appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. Access to data is restricted to authorised personnel who require it for legitimate business purposes, and all sensitive information is transmitted using industry-standard encryption.

While we strive to maintain the highest standards of security, it is important to recognise that no system can guarantee absolute protection. We encourage users to maintain the confidentiality of their own account credentials.

Your Rights and Choices

You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also object to certain types of processing or request that we transfer your data to another service provider in a structured, commonly used format.

To exercise any of these rights, simply contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by law.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to such locations, we ensure that appropriate safeguards are in place to maintain the same level of protection afforded under UK data protection law.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. Once retention is no longer required, the data is securely deleted or anonymised.

Changes to This Privacy Policy

We may occasionally update this statement to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We recommend that you review it periodically to remain informed about how we protect your privacy.

If you have any questions or concerns regarding our handling of personal data, please contact our support team who will be happy to assist.